A written commitment to improve
On Select and Signature, a Strategic Improvement Plan covers index strategy, performance, capacity and data security. Each review cycle, the team fixes the highest-impact condition and your account reviews track completed improvements, not just system status.
A named specialist for every platform you run
SQL Server, Oracle, PostgreSQL and MySQL, not a generalist covering all four.
A 100% U.S.-based team
Every person who touches your environment, including any subcontractor, is based in the U.S., with no hand-off to an offshore team.
Around-the-clock coverage
Every plan includes 24/7 × 365 monitoring and alerting. Emergency response, a guaranteed 15-minute response from a senior DBA, is included with Select and Signature. Emergency work draws from your on-demand hours, then your contracted hourly rate.
One contract, mixed by instance
Put critical production on Signature, core business systems on Select and development on Essential. Every plan can include on-demand hours, pooled across your instances, and unused hours roll forward.