Choose how much we manage
Every plan includes 24/7 × 365 monitoring through the WISdom platform, maintenance, patching, and the option to add on-demand hours. Move up from Essential to Select to Signature, instance by instance, as you want more of your environment improved, protected, and planned for.
Senior US-based DBAs. SQL Server, Oracle, PostgreSQL, and MySQL.
The three plans
One proactive foundation. Three levels of depth.
Every plan includes 24/7 × 365 monitoring, maintenance, and the option to add on-demand hours. What changes is how far we go in managing, improving, and protecting your environment.
Proactive core database management.
Around-the-clock monitoring, alerting, patching, backups, and maintenance, with an assigned Strategic Account Manager and on-demand hours for the projects you choose.
Recommended
Core plus advanced management.
Everything in Essential, plus proactive performance tuning, user and role management, alert investigation, a Strategic Improvement Plan, and a guaranteed 15-minute emergency response.
Full-scope managed services.
Everything in Select, plus high availability and disaster recovery management, annual HA/DR testing, an annual data environment assessment, and our complete range of on-demand services, from future state architecture to data modernization.
Mix plans across your environment
Plans are chosen instance by instance, so coverage matches what each database supports. Put revenue-critical production on Signature, core business systems on Select, and development and test on Essential, all under one agreement, one team, and one shared pool of on-demand hours.
Each instance receives the services of its plan. Emergency response is included for Select and Signature instances and available at an hourly rate for Essential instances.
Compare what's included
Included services run automatically, with no ticket required. On-demand work is requested by ticket and draws from your on-demand hours.
Included services: run automatically, 24/7 × 365, no ticket required
| Service | Essential | Select | Signature |
|---|---|---|---|
| 24/7 × 365 database monitoring and alerting | Included | Included | Included |
| Monthly metric reporting | Included | Included | Included |
| Configuration baseline management | Included | Included | Included |
| Backup management | Included | Included | Included |
| Capacity reporting | Included | Included | Included |
| Database patching | Included | Included | Included |
| Resiliency monitoring (HA/DR) | Included | Included | Included |
| Database maintenanceBackups, statistics, index maintenance, and integrity checks | Included | Included | Included |
| Strategic account management | Included | Included | Included |
Advanced management: ongoing improvement work we drive
| Service | Essential | Select | Signature |
|---|---|---|---|
| User, group, profile, and role management | Not included | Included | Included |
| Proactive performance tuningEach review cycle we fix the highest-impact performance issue, guided by your Strategic Improvement Plan | Not included | Included | Included |
| Strategic Improvement PlanIndex review, performance management, capacity planning, data security review | Not included | Included | Included |
| Troubleshooting and alert investigation | Not included | Included | Included |
| HA/DR management | Not included | Not included | Included |
| Annual HA/DR testingAvailability groups, replication | Not included | Not included | Included |
| Annual data environment assessmentA scheduled review of your production workloads, included with Signature | Not included | Not included | Included |
On-demand services: requested by ticket, drawn from your on-demand hours
| Service | Essential | Select | Signature |
|---|---|---|---|
| Task and ticket management | Included | Included | Included |
| Database upgrades | Included | Included | Included |
| Database migrations | Included | Included | Included |
| Database development | Included | Included | Included |
| Database assessments | Included | Included | Included |
| Data corruption response | Included | Included | Included |
| Database failures and outages | Included | Included | Included |
| Database lifecycle management | Not included | Not included | Included |
| Integration services and ETL development | Not included | Not included | Included |
| Future state architecture | Not included | Not included | Included |
| Overnight database process management | Not included | Not included | Included |
| HA/DR development and future state | Not included | Not included | Included |
| Data modernization | Not included | Not included | Included |
Emergency response
| Service | Essential | Select | Signature |
|---|---|---|---|
| 24/7 × 365 emergency response with a guaranteed 15-minute response from a senior DBA | Available at an hourly rate | Included | Included |
What counts as an emergency: urgent production issues you raise through our dedicated 24/7 line, including data loss or corruption, severe performance degradation, and security events that need immediate remediation.
On-demand hours: all plans can add a monthly allocation, pooled across every covered instance. Unused hours roll forward into your bank.
On-demand hours, on every plan
Add a monthly allocation of on-demand hours to any plan, pooled across every covered instance. Request work by ticket at any time; requests are answered within four business hours, worked during business hours, and visible in your reviews. Unused hours roll forward into your bank.
Planning a migration or a seasonal peak? We will size your hours to match.
A review rhythm for every client
Every client receives a monthly report, a quarterly business review, and an annual review with their Strategic Account Manager, covering performance, capacity trends, ticket activity, and on-demand hour use. The format scales with your environment, from a written monthly report to a live monthly service review, and we agree it with you at onboarding.
How pricing works
A predictable monthly fee for each covered instance based on its plan, plus the on-demand hours you choose. Every engagement begins with a one-time onboarding and environment review.
Which plan is right for you?
A consultation and environment review will confirm the fit.
- Essential fits teams with IT staff who need dependable 24/7 coverage with routine maintenance handled.
- Select is our recommended plan for most environments: performance and stability actively improved, a Strategic Improvement Plan guiding the work, and a guaranteed emergency response.
- Signature fits organizations where availability is a business requirement and high availability and disaster recovery must be managed and tested.
- Running a large or complex environment? We will build a custom scope around it.
Common questions about the plans
What is the difference between included services and on-demand services?
Included services run automatically, 24 hours a day, 365 days a year, with no ticket required: monitoring, maintenance, patching, backups, and reporting. On-demand services are work you request by ticket, such as an upgrade or a migration, and they draw from your on-demand hours. Every plan can include on-demand hours, and Signature unlocks the widest range of on-demand services.
How quickly do you respond to a database emergency?
Fortified Data guarantees a 15-minute response from a senior DBA, 24 hours a day, 365 days a year. Call our dedicated emergency line and you bypass triage entirely, going straight to senior support. Emergency response is included with Select and Signature, and Essential clients can engage it at an hourly rate.
Can we change plans later?
Yes. You can move any instance to a higher plan starting the following month and add new instances as your environment grows. Planning a migration or a seasonal peak? We will size your on-demand hours to match.
Can we use different plans for different databases?
Yes. Plans are assigned per instance, and you can move any instance to a higher plan as its importance grows.
How do you handle security and compliance?
Security is built into how we work. Our team is 100% US-based, we operate under SOC 2 Type II controls, and we bring delivery experience across HIPAA, SOC 2, and PCI DSS environments. We work within your access policies and change control, and background check attestations are available on request. Select and Signature include a data security review as part of the Strategic Improvement Plan, and Signature adds an annual data environment assessment.
What is included in reporting and reviews?
Every client receives a monthly report covering database performance metrics, capacity and growth trends, maintenance completed, and incidents raised and resolved, followed by quarterly and annual business reviews. Select and Signature reviews also cover the prioritized recommendations from your Strategic Improvement Plan, and Signature adds an annual data environment assessment.
Which platforms and clouds do you support?
Microsoft SQL Server and Azure SQL, Oracle, PostgreSQL, and MySQL, on premises, in AWS, Microsoft Azure, and Google Cloud, or across hybrid environments, all under one agreement.
Let's find the right plan
A 30-minute consultation covers your environment, which plan fits, and what onboarding involves.
Let us show you what's possible.