Choose how much we manage
Every plan includes 24/7 × 365 monitoring through the WISdom platform, maintenance, patching, and the option to add on-demand hours. Move up from Essential to Select to Signature, instance by instance, as you want more of your environment improved, protected, and planned for.
Senior US-based DBAs. SQL Server, Oracle, PostgreSQL, and MySQL.
The three plans
One proactive foundation. Three levels of depth.
Every plan includes 24/7 × 365 monitoring, maintenance, and the option to add on-demand hours. What changes is how far we go in managing, improving, and protecting your environment.
Proactive core database management.
Around-the-clock monitoring, alerting, patching, backups, and maintenance, with an assigned Strategic Account Manager and on-demand hours for the projects you choose.
Recommended
Core plus advanced management.
Everything in Essential, plus proactive performance tuning, user and role management, alert investigation, a Strategic Improvement Plan, and a guaranteed 15-minute emergency response.
Full-scope managed services.
Everything in Select, plus high availability and disaster recovery management, annual HA/DR testing, and our complete range of on-demand services, from future state architecture to data modernization.
Mix plans across your environment
Plans are chosen instance by instance, so coverage matches what each database supports. Put revenue-critical production on Signature, core business systems on Select, and development and test on Essential, all under one agreement, one team, and one shared pool of on-demand hours.
Each instance receives the services of its plan, and there are no instance-count limits on any plan. Emergency response is included for Select and Signature instances. For Essential instances it is available for an engagement fee plus an hourly rate, billed separately from the monthly service and not drawn from on-demand hours.
Compare what's included
Included services run automatically, with no ticket required. On-demand work is requested by ticket and draws from your on-demand hours.
Included in the service
| Category | Essential | Select | Signature |
|---|---|---|---|
| Real-time monitoring and alerting | CoreHealth | CoreHealth | CoreHealth |
| Configuration best practices | CoreHealth | CoreHealth | CoreHealth |
| Backup management | CoreHealth | CoreHealth | CoreHealth |
| Capacity reporting | CoreHealth | CoreHealth | CoreHealth |
| Database patching | CoreHealth | CoreHealth | CoreHealth |
| Resiliency monitoring | CoreHealth | CoreHealth | CoreHealth |
| Routine database maintenance | CoreHealth | CoreHealth | CoreHealth |
| Client management | CoreHealth | CoreHealth | CoreHealth |
| General requests | CoreHealth | CoreHealth | CoreHealth |
| User, group, and role management | Not applicable | CoreHealth | CoreHealth |
| Proactive performance tuning | Not applicable | CoreExpert | CoreExpert |
| Strategic Improvement Plan | CoreHealth | CoreHealth | CoreHealth |
| General troubleshooting | Not applicable | CoreExpert | CoreExpert |
| Data environment assessment | Not applicable | Not applicable | CoreExpert |
| HA/DR management and testing | Not applicable | Not applicable | CoreExpert |
Uses CoreExpert hours or requires a statement of work
| Category | Essential | Select | Signature |
|---|---|---|---|
| Upgrades and migrations | Not applicable | Not applicable | CoreExpert |
| Database development | Not applicable | Not applicable | CoreExpert |
| Ad hoc assessments | Not applicable | CoreExpert | CoreExpert |
| Data corruption | Not applicable | CoreSupport | CoreSupport |
| Failures and outages | Not applicable | CoreSupport | CoreSupport |
| Data movement and environment refreshes | Not applicable | CoreExpert | CoreExpert |
| Task and ticket management | Not applicable | CoreExpert | CoreExpert |
| Advanced troubleshooting | Not applicable | CoreExpert | CoreExpert |
| Index strategy and optimization | Not applicable | CoreExpert | CoreExpert |
| Configuration changes | Not applicable | CoreExpert | CoreExpert |
| Lifecycle management | Not applicable | Not applicable | CoreExpert |
| Planning and design | Not applicable | Not applicable | CoreExpert |
| Cloud services | Not applicable | Not applicable | CoreExpert |
| BI and analytics | Not applicable | Not applicable | CoreExpert |
| ETL and integration services | Not applicable | Not applicable | CoreExpert |
| Data modernization | Not applicable | Not applicable | CoreExpert |
| Future state architecture | Not applicable | Not applicable | CoreExpert |
| HA/DR development | Not applicable | Not applicable | CoreExpert |
| Overnight process management | Not applicable | Not applicable | CoreExpert |
CoreSupport incidents
| Category | Essential | Select | Signature |
|---|---|---|---|
| Emergency coverage | CoreSupport | CoreSupport | CoreSupport |
| Critical incidents | Not applicable | Not applicable | CoreSupport |
What counts as an emergency: urgent production issues you raise through our dedicated 24/7 line, including data loss or corruption, severe performance degradation, and security events that need immediate remediation.
On-demand hours: all plans can add a monthly allocation, pooled across every covered instance. Unused hours roll forward into your bank.
On-demand hours, on every plan
Add a monthly allocation of on-demand hours to any plan, pooled across every covered instance. Request work by ticket at any time; requests are answered within four business hours, worked during business hours, and visible in your reviews. Unused hours roll forward into your bank.
Planning a migration or a seasonal peak? We will size your hours to match.
A review rhythm for every client
Every client receives a monthly report and an annual review with their Strategic Account Manager, covering performance, capacity trends, ticket activity, and on-demand hour use. Between them, instances on Select and Signature are reviewed monthly or quarterly, set with you based on the size of the environment, and clients on Essential alone are reviewed quarterly. We agree on the cadence with you at onboarding.
How pricing works
A predictable monthly fee for each covered instance based on its plan, plus the on-demand hours you choose. Every engagement begins with a one-time onboarding and environment review.
Which plan is right for you?
A consultation and environment review will confirm the fit.
- Essential fits teams with IT staff who need dependable 24/7 coverage with routine maintenance handled.
- Select is our recommended plan for most environments: performance and stability actively improved, a Strategic Improvement Plan guiding the work, and a guaranteed emergency response.
- Signature fits organizations where availability is a business requirement and high availability and disaster recovery must be managed and tested.
- Running a large or complex environment? We will build a custom scope around it.
Common questions about the plans
What is the difference between included services and on-demand services?
Included services run automatically, 24 hours a day, 365 days a year, with no ticket required: monitoring, maintenance, patching, backups, and reporting. On-demand services are work you request by ticket, such as an upgrade or a migration, and they draw from your on-demand hours. Every plan can include on-demand hours, and Signature unlocks the widest range of on-demand services.
How quickly do you respond to a database emergency?
Fortified Data guarantees a 15-minute response from a senior DBA, 24 hours a day, 365 days a year. Call our dedicated emergency line and you bypass triage entirely, going straight to senior support. Emergency response is included with Select and Signature. Essential clients can engage it for an engagement fee plus an hourly rate, billed separately from the monthly service and not drawn from on-demand hours.
Can we change plans later?
Yes. You can move any instance to a higher plan starting the following month and add new instances as your environment grows. Planning a migration or a seasonal peak? We will size your on-demand hours to match.
Can we use different plans for different databases?
Yes. Plans are assigned per instance, and you can move any instance to a higher plan as its importance grows.
How do you handle security and compliance?
Security is built into how we work. Our team is 100% US-based, we operate under SOC 2 Type II controls, and we bring delivery experience across HIPAA, SOC 2, and PCI DSS environments. We work within your access policies and change control, and background check attestations are available on request. Select and Signature include a data security review as part of the Strategic Improvement Plan. Current documentation on our controls is available in the Trust Center.
What is included in reporting and reviews?
Every client receives a monthly report covering database performance metrics, capacity and growth trends, maintenance completed, and incidents raised and resolved, and regular reviews with their Strategic Account Manager. Select and Signature reviews also cover the prioritized recommendations from your Strategic Improvement Plan. A database assessment can be run at any time using your on-demand hours or as a separate engagement.
How often are account reviews held?
Every client has an annual review. Instances on Select and Signature are also reviewed monthly or quarterly, a cadence we set with you at onboarding based on the size of your environment. Clients on Essential alone are reviewed quarterly.
What happens to on-demand hours we do not use?
They roll forward. On-demand hours are allocated monthly and pooled across every covered instance, and unused hours bank and carry forward on every plan, so a quiet month funds a busy one.
What does onboarding involve?
Every engagement begins with a one-time onboarding and environment review in four steps: an environment review, agreed goals and baselines, a capacity and risk review, and then handoff and activation, when your team meets ours and coverage goes live. Nothing is switched on against an environment that has not been documented first. See how every engagement starts.
Which platforms and clouds do you support?
Microsoft SQL Server and Azure SQL, Oracle, PostgreSQL, and MySQL, on premises, in AWS, Microsoft Azure, and Google Cloud, or across hybrid environments, all under one agreement.
Let's find the right plan
A 30-minute consultation covers your environment, which plan fits, and what onboarding involves.
Let us show you what's possible.